Do not despair when you have trouble with Best forex broker for customer service alone, or if your current provider has been poor. Having done your research, we have put together a list of forex trading platforms that will provide you with excellent customer service.

From responsive support teams to intuitive user interfaces, these choices are certain to improve your trading experience. Take a look at our top picks for superior customer service in the realm of forex trading!

The Best forex broker for customer service

In Forex trading, one currency is exchanged for another, which is the largest market in the world with over $5 trillion traded daily1. The forex market is open 24 hours a day, five days a week, which gives traders ample opportunity to profit.

Forex traders have access to a number of trading platforms. Some platforms are better suited to beginners, while others are more advanced. When learning how to trade forex, it is important to choose a platform with good customer service, as this can be very helpful.

Customer service has been rated excellent on the following forex trading platforms:

FXCM is an online forex broker with more than 200,000 accounts traded per month. 2 It has won numerous awards for its customer service, including being named “Best Customer Service” by Investment Trends in 2017 and 2018.3

The company won awards for customer service, including the overall best client services award by Investment Trends in 2017 and 2018.

Pepperstone is an online forex and CFD broker with over 80,000 clients worldwide. The company has won numerous awards for its customer service, including “Most Helpful Client Services Team.”

Different Types of Forex Trading Platforms

In general, there are three types of forex trading platforms: web-based, downloadable, and mobile. Each type has its own advantages and disadvantages.

It is designed for traders who want to trade from anywhere in the world. All you need is a computer and an internet connection. It is also convenient for those without software.

The downloadable forex trading platform is more useful for experienced traders who trade frequently. The downloadable platforms are also more customizable than the web-based platforms. You can tailor the platform to fit your trading needs and preferences.

You can download the mobile forex trading app on your smartphone or tablet and trade from anywhere in the world. It provides all the features and tools you need to trade successfully.

Benefits of Using a Trading Platform with Great Customer Service

There are several benefits to using a trading platform with great customer service when you are looking for a forex trading platform. These benefits include:

  • 24/7 support for any questions or problems you may have.
  • Customer service can help you feel more confident about using the platform and increase your chances of success.
  • If something goes wrong, you will have someone to contact who can help resolve the issue quickly.
  • Customer service can provide valuable feedback about what works and doesn’t on the platform.

What Should I Look For in a Forex Trading Platform?

When you are looking for a forex trading platform, there are a few things that you should keep in mind. The first is customer service. You want to make sure that the platform you are using has good customer service. So, if you have any questions or problems, you will be able to contact someone who is knowledgeable and helpful.

A forex trading platform should also be easy to use. This means that it should be user-friendly and easy to navigate.

You want to choose a forex trading platform that offers a variety of features, such as charting tools, news feeds, and market analysis. These features will help you make better trading decisions.

The Best Forex Trading Platforms for Customer Service

At FXCM, we pride ourselves on providing excellent customer service to all of our clients, regardless of their level of experience or trading activity.

To answer any questions you may have or resolve any issues you may be experiencing, our customer service representatives are available 24/5. Since not everyone is an experienced trader, we go out of our way to offer the same level of service to everyone.

We offer outstanding customer service along with a variety of unique features and benefits, which make FXCM the perfect choice for forex traders. Our platforms are designed to be user-friendly and easy to navigate, even for those who are new to forex trading. We also offer a suite of tools and resources to help you improve your trading skills and strategies.

If you are looking for the best forex trading platform for customer service, look no further than FXCM. Get in touch with us today to learn more.

Tips for Choosing the Right Forex Trading Platform

Finding the best forex broker for customer service. You want to be able to get in touch with a customer service representative easily and have your questions answered promptly. Here are some tips for choosing the best forex trading platform for customer service:

1. Choose a platform with multiple channels of communication, including email, live chat, and phone support.

2. Make sure the customer service representatives are available 24/7. Forex trading happens all the time, so you need to be able to reach someone at any time.

3. Find out what other users have to say about the customer service of different forex trading platforms.

4. Ask friends and family who trade forex what platform they use and how great their customer service is. Word-of-mouth recommendations can be very helpful.

5. Make sure to test out the customer service on a new forex trading platform before making a long-term commitment. Send a few emails or live chat messages to see how quickly and accurately your questions are answered.

Types of Forex Trading Platforms

The three types of forex trading platforms are web-based, downloadable, and mobile.

The web-based platform is the most popular type of platform because it is easy to use and does not require any installation.

It is the second most popular type of forex trading platform. You can install it on a computer or laptop and have more control over the trading process.

Traders can trade on the go with the mobile app, which can be used on smartphones and tablets.

How to Choose the Right Forex Trading Platform for You?

When you are looking for a forex trading platform, it is important to find one that offers excellent customer service. You want to be able to get help when you need it and have access to live customer support.

The best forex trading platforms will offer 24/7 customer support so that you can get help whenever you need it. They will also offer a variety of ways to get in touch with customer support, including live chat, email, and phone.

It is also important to find a forex trading platform that is user-friendly and easy to use. You want a platform that has a simple interface so that you can easily navigate it.

Forex trading platforms should have an intuitive interface, so beginners can use it without any problems.

The security of a forex trading platform is another thing to consider. The Best forex trading platforms work with the latest security technology to protect your financial and personal information.

Besides having strict policies in place, they will also protect your information.

Lastly, you want to find a forex trading platform that offers good value for money. You shouldn’t have to pay more than you have to for the features and services you need.

Features to Look for in a Forex Trading Platform for Customer Service

When assessing a forex trading platform, great customer service should be an essential factor. The platform should provide 24/7 support for you and feature multiple channels of contact such as live chat, email and phone.

Moreover, an extensive FAQ section should enable you to get quick answers to some queries without needing to involve customer service. Additionally, it’s beneficial if the platform offers demo accounts, so you can try out the software before investing real money.

Finally, an excellent reputation among other traders will assure you of premium customer service.

Pros and Cons of Each Platform

A wide range of Forex trading platforms are available. Each platform has its own pros and cons, so it is important to choose the one that best suits your needs.

These are some of the most popular Forex trading platforms and their pros and cons.

MetaTrader 4 is an easy-to-use forex trading platform with many features, suited to both beginners and experienced traders. You will need to use another platform if you need to trade on the go, as MetaTrader 4 does not offer mobile trading.


A user-friendly interface and a wide range of features make this software appealing.


Mobile trading is not available

MetaTrader 4 is easy to use and contains all the same features, but it does not offer mobile trading services.


Easy to use, same features as MetaTrader 4


No mobile trading

Identifying Quality Customer Service Features

For the best forex broker for customer service, we have compiled a list of the most important properties to look for. These include:

  • A user-friendly platform: The platform should be easy to use and navigate, with all the information you need easily accessible.
  • 24/7 customer support: You should be able to get in touch with customer support at any time, day or night.
  • A wide range of features: The platform should offer a wide range of features and tools to help you trade effectively.
  • Competitive spreads: The platform should offer competitive spreads, so you can get the best possible value for your trades.


In conclusion, when selecting a forex trading platform it is critical to consider customer service. There are many on the market that have their own strengths and weaknesses.

This article has supplied you with an overview of several trusted options, so you can choose the one best suited to your specific requirements. If you need further assistance or have questions before signing up with a broker or program, our experts are happy to give you support.


1. How can I get started with forex trading?

To get started in forex trading, you will need to open an account with a broker that offers a trading platform. Some brokers offer their own proprietary platforms, while others offer popular third-party platforms like MetaTrader 4 or cTrader. Once you have opened an account, you can fund it and begin trading.

2. What is the minimum deposit required to trade forex?

The minimum deposit required to trade forex will vary from broker to broker. Some brokers may require a minimum deposit of $500, while others may allow you to start trading with as little as $50.

3. How much leverage do I need to trade forex?

There are a variety of leverage ratios available for forex brokers, ranging from 1:1 to 1:500. If you are a new trader, it is advisable to start with a lower leverage ratio and increase it as your experience grows. The amount of leverage you use will depend on your personal risk tolerance and the size of your account.

4. What are the margin requirements for forex trading?

In forex trading, margin requirements vary from broker to broker and depend on the currency pair being traded. Depending on how much leverage is used, margin requirements may change as well. For example, EUR/USD margins may be 2%, while USD/JPY margins may be 3%.